REFUND POLICY

Last updated: July 13, 2026

🌊 Bluxmart Refund Policy

Bluxmart is committed to fair and transparent policies. Please read this carefully before making a purchase.

All purchases on Bluxmart are for digital in-game items delivered directly to your Roblox account. We offer a flexible 14-day return policy, provided that the purchased items are traded back to our verified delivery staff.

🔄 14-Day Returns & Refund Eligibility

We will issue a refund or replacement under the following conditions:

→Item returned back: You must contact us within 14 days of purchase and trade the item back to our delivery staff in-game.
→We delivered the wrong item to your account.
→Your order was never delivered and we cannot fulfill it.
→A duplicate charge occurred on your payment method.

💡Monetary refunds will be processed immediately after our delivery staff verifies the successful return of the items in-game.

❌ When Refunds Are NOT Eligible

We cannot offer refunds in the following situations:

→You request a return after 14 days from the purchase date.
→You refuse or are unable to trade the item back to our delivery staff.
→Your Roblox account was banned after delivery.
→You provided an incorrect Roblox username and the item was successfully delivered to that account.

⚠️Please double-check your Roblox username before completing checkout to avoid delivery issues.

📋 How to Request a Refund

If you wish to return your items and request a refund, please contact us within 14 days of your purchase:

→Contact us via live chat on our website.
→Email us at support@bluxmart.com.
→Provide your order number, Roblox username, and the items you wish to return.

We aim to resolve all disputes within 24–48 hours. Our team is available 24/7.